Training and Compliance Manager I London & Travel

Roles and Responsibilities

The Training & Compliance Manager will design and implement bespoke training programmes for housekeepers, butlers, maintenance staff, chief stewards/stewardesses, and service professionals, ensuring alignment with the highest standards of private service.

The successful candidate will combine operational hospitality expertise with a strong understanding of compliance, professional etiquette, and UHNW service expectations.

• Deliver refined, hands-on training in luxury service, housekeeping excellence, and formal butler standards.
• Establish and maintain operational SOPs and service protocols.
• Ensure compliance with health, safety, and operational governance requirements.
• Conduct service audits and maintain training and certification records.
• Support department heads in developing high-performing teams.
• Foster a culture of professionalism, discretion, and continuous improvement.
• Maintain consistency of standards across estate and yacht environments.

Entry Requirements

• 5–8+ years’ experience within luxury hospitality, private estates, or super yachts.
• Background in hotel operations, estate management, or yacht interior leadership.
•  Proven experience delivering professional training programmes.
•  Exceptional attention to detail and presentation standards.
•  Strong knowledge of luxury service standards and etiquette.
•  Excellent organisational and communication skills.
•  High level of discretion and professionalism.
•  Hospitality or training qualification.
•  Train-the-Trainer certification.
•  Maritime familiarity or STCW certification.
• Experience working with UHNW principals or private offices.