The Director of Private Office I Saudi Arabia

Roles and Responsibilities

Strategic Leadership & Team Culture Provide strategic direction, leadership and mentorship to a cross-functional team, fostering a culture of proactiveness, teamwork, continuous improvement and exceptional five-star luxury service delivery Conduct a comprehensive evaluation of current staffing and service levels against workload demands to identify over/understaffing and unnecessary duplicated effort, and determine required training and courses of action to enhance service delivery and operational standards Lead the review, optimisation and standardisation of all daily operational plans, workflows, manpower, processes, schedules, assets and budgets Drive the development and implementation of a comprehensive strategic plan for Private Office Local, aligned with the Family's long-term vision Develop, implement and manage targeted SOPs and key performance indicators to establish best-in-class standard procedures across all key areas of the Private Office Develop and build out a strong middle management team across the Properties, Operations and Private Affairs departments, ensuring compliance and operational excellence Oversee the daily management of all administrative and operational functions, ensuring consistent quality and efficiency across all aspects of private properties and affairs Serve as a key point of contact for the Chairman and Family on all matters related to Private Office operations, providing prompt, professional and discreet support Champion a culture of teamwork and excellence, promoting effective communication, coordination and distribution of operational information and workflows across all office functions Champion a culture of confidentiality and NDA compliance across all Private Office Local staff, ensuring discretion is upheld as a non-negotiable standard in every interaction involving the Family Build succession planning and cross-training into all key Properties, Operations and Private Affairs positions, ensuring household continuity is never dependent on any single individual Cross-Divisional Coordination Collaborate closely with Support Services on core strategic decision-making matters related to HR, Procurement, Government Relations, Legal, Security and IT-related functions Collaborate closely with International Operations regarding the Family's international travel plans Ensure the Private Office team, especially within Private Affairs, always represents and serves on behalf of HH & Family, including arrangements for the commencement and return of international travel Properties and Assets Management Provide strategic oversight and direction for the daily operations, logistics and administration of the Family's residences, working through the Head of Properties KSA to ensure seamless planning, efficient five-star luxury service delivery, and impeccable discretion Ensure all private properties, key assets, collectables, family heirlooms and offices within the Kingdom are maintained to five-star luxury service delivery and property maintenance standards, in close coordination with the Head of Properties KSA Oversee construction, renovation and project work across all private properties, residences and assets, from planning through to completion Hold final approval authority over all property and asset maintenance, upkeep and reconditioning in the Kingdom, ensuring everything remains immaculately maintained, in a constant state of repair, and ready to be occupied at a moment's notice Private Affairs Management Provide strategic oversight and direction for the daily operations and administration of the Family's private affairs, working through the Private Affairs Manager to ensure seamless planning, efficient service delivery and impeccable discretion Oversee the review, monitoring, optimisation and approval of all OPEX and CAPEX budgets, monthly running costs, expenditures, payroll entries and other accounting related to the properties, assets and personnel, in coordination with the Accounts and Support Services divisions Collaborate, together with the Private Affairs Manager, with the Support Services division — and specifically its Administration department — on all travel arrangements for the Chairman, the Family, travelling companions, guests and staff within the Kingdom of Saudi Arabia, including all bookings, reservations, and air and ground transport Oversee the coordination of all Domestic travel planning and extend this same collaborative approach to international travel, coordinating closely with International Operations so that the Director, the Private Affairs Manager, Administration and International Operations work seamlessly together on all travel planning and logistics Ensure all records, paperwork, lease agreements, taxation documents and other critical documentation are diligently filed, securely maintained and kept fully compliant, in coordination with relevant departments Risk, Compliance & Vendor Management Share joint responsibility with the Support Services division — specifically its Administration, Security, IT and Procurement departments — for risk, compliance and vendor management across Private Office Local Ensure all properties comply with local regulations and safety standards, working with the CSO and Security Supervisor – KSA on property security matters Oversee property-related vendor and contractor relationships, ensuring contract performance and value for money, including outsourced providers such as Technology/IT (OCC), Legal (DIAC) and Security (DAR SAS) Ensure business continuity plans are in place for all residences and the seasonal camp Develop, implement and maintain emergency preparedness plans for the Chairman, the Family, and all assets and properties under management in the Kingdom of Saudi Arabia, and act as the point of call and chief contact for any emergency situation at any time Oversee and manage the approval matrices for procurement and other administrative processes within Private Office Local, ensuring appropriate governance and authorisation controls are in place Manage Teams Direct Reports: 3 Head of Properties KSA Private Affairs Manager Support Service Coordinator (works alongside the Head of Properties KSA and Private Affairs Manager to keep HR, Procurement, Administration, Accounting/Cash Management, Travel Visa Coordination and Security workflows moving smoothly on the ERP system, stepping in only to unblock single points of failure and escalating directly to the Director of Private Office Local, Director of Support Services, or Director of Accounts as relevant) Indirect Reports: All Private Office Local personnel (200+), including the Property Managers, Camping Manager, and Private Affairs Office secretarial staff, via the Head of Properties KSA and Private Affairs Manager respectively

Entry Requirements

• Bachelor’s degree holder in Business Administration, Hospitality Management, or related field.
• 10 years of relevant progressive experience in a senior management role, preferably gained from hospitality, property/compound management, or a family office environment catering to the needs of ultra-high net worth families.
• Proven track record of driving significant improvements in operational efficiency, service quality, and cost control.
• Extensive experience in managing diverse teams and fostering a collaborative and high-performing work environment.
• Exceptional interpersonal, leadership, team building, motivational, organizational and communication skills with the ability to positively influence and inspire at all levels.
• In depth knowledge of property maintenance, luxury hospitality standards, and best practices in private office management.
• Proactive, detail oriented and possess a high degree of integrity, discretion and confidentiality in handling sensitive information.
• Fluent English and Arabic.

 

Job Competencies:

• Strategic thinking
• Problem solving
• Analytical mindset
• Process driven
• Multi-tasking skills

 

Personal Competencies:

• Integrity
• Dependability

Eligibility

Academic / Professional Qualifications Bachelor's degree in Business Administration, Hospitality Management, or a related field; Master's degree preferred Relevant Experience Minimum 15 years of relevant, progressive experience in a senior management role, preferably gained from hospitality, property/compound management, or a family office environment catering to the needs of ultra-high-net-worth families Backgrounds in royal household or head-of-state private office management, senior general management within ultra-luxury resort brands, or superyacht/private aviation VVIP service leadership are especially well aligned with this role Proven track record of driving significant improvements in operational efficiency, service quality and cost control Extensive experience managing diverse teams and fostering a collaborative, high-performance work environment In-depth knowledge of property maintenance, luxury hospitality standards, and best practices in private office and asset management Strong governmental relationships is advantageous Fluent in English and Arabic (required) Technical: Strategic forecasting Analytical mindset Process- and results-driven Multi-asset management Luxury and prestige hospitality service experience Luxury logistics and travel planning Protocol and etiquette expertise (royal/diplomatic level) Estate technology and smart-home/security-integrated systems oversight Personal Competencies: Impeccable manners and a high degree of charm Integrity Structured Proactive Collaborative team worker Exceptional interpersonal, leadership, team-building, motivational and organisational skills Crisis and reputation management (media/NDA discipline) Key Performance Indicators (KPIs) Service standard/SOP implementation and compliance Staffing optimisation and workload balance Family satisfaction OPEX/CAPEX budget adherence Property and asset condition and maintenance standards Incident-free operations DUE TO EMPLOYMENT LAWS, THIS ROLE IS OPEN TO SAUDI NATIONALS ONLY: