General Assistant I London, Mayfair

Roles and Responsibilities

Key duties will include but not be limited to:

Guest & Principal Service

Receive and welcome guests in a formal, warm and professional manner, upholding the standards expected of a private Mayfair residence

Deliver daily silver service and formal table service for the Principal, family and guests

Anticipate the Principal's and family's needs, pre-empting requests wherever possible rather than simply reacting to them

Manage wardrobe care, including packing and unpacking for travel and day-to-day dressing needs

Undertake personal shopping and errands on behalf of the Principal
Accompany the Principal or family on occasional travel, coordinating logistics and maintaining the same standard of service away from the residence

Household & Team Leadership

Supervise and manage the housekeeping team, including schedule setting, allocation of duties and day-to-day oversight

Lead by example, setting the standard for service, presentation and conduct that the rest of the household team is expected to follow

Identify areas for improvement within the team and provide hands-on training and mentoring

Liaise closely with the Chef on menus for the upcoming day and week, ensuring smooth coordination between service and kitchen

Work closely with the Head of Private Office to align household operations with the wider needs of the Principal and family

Maintain the household budget and oversee inventory of household supplies
Property, Maintenance & Security

Identify maintenance issues promptly and report or coordinate repairs with the Maintenance Manager

Assist the Head of Private Office and Maintenance Manager with household and family security measures

Take responsibility for the care and inventory of fine art and tableware, ensuring items are handled, stored and maintained to the highest standard

Supervise laundry to ensure luxury and delicate items receive the highest standard of care

During the quieter months (the property is generally in use for approx. 6 months of the year), use the time productively to oversee works, deliver training, manage deep cleaning and undertake any necessary reorganisation of the household

Entry Requirements

Experience

Minimum 5 years' experience working within luxury private residences and for UHNWI
Proven experience managing or supervising a household or housekeeping team

Experience liaising across multiple departments (e.g. kitchen, maintenance, private office) within a private residence

Eligibility

Skills

Practised Butler and valet skills, including formal/silver service and wardrobe management

Strong organisational and administrative skills, with the ability to manage budgets, inventories and schedules

Confident people-management and training skills

Fluent English, with the right to work in the UK

Traits

Discreet, with a strong sense of confidentiality and loyalty

Leads by example — sets the standard through their own conduct rather than simply directing others

Genuinely hands-on and proactive, with the ability to anticipate needs before they are voiced

Calm, adaptable and resourceful when schedules or priorities change at short notice

A natural communicator who works equally well independently and as part of a team

Hard-working with a flexible, can-do attitude — and someone who genuinely enjoys the work